How do I return an item?
Simply email us at: sales@mountingsubstrates.com with the detail of the fault and we will issue you with a Returns Authorisation Code which will need to be displayed on the outside of the returned package.
All products returned to us will be thoroughly checked by our Returns Department and only then will a replacement or refund be authorised and processed. Returns are usually processed within 7 working days of receipt. A refund will be made in the same form of payment that was used to make the initial purchase. You will be responsible for the cost of returning the item. We will refund the returns postage for faulty/incorrect items once receipt has been provided.
